Returns & Exchanges
At Freja, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't the perfect fit, you can return or exchange them within 30 days of delivery.
1
Initiate Your Return
Log into our online portal with your order number and email address to select the items you wish to send back.
2
Prepare the Package
Place the items in their original packaging with all tags attached to ensure they remain in pristine condition during transit.
3
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
4
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
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30-Day Window
Return within 30 days of delivery
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Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing